Box Office

Soulpepper Theatre Company and George Brown Theatre School seeka continually to provide a welcoming and comfortable environment for everyone, and pledges to treat all visitors with the utmost respect and dignity. We ask that visitors reciprocate the same in their treatment of our employees, artists, volunteers and other guests.  

With this in mind, discrimination or harassment of any kind, whether based on race, colour, national origin, religion, creed, gender identity, age, physical, mental or developmental disability, marital status, sexual orientation, political ideology or any other reason, will not be tolerated.

The resident partner companies reserve the right to expel from the premises, any person who demonstrates violent, discriminatory, or harassing language and/or behavior; and to refuse admission to anyone who has violated these conditions during previous visits.

TICKETING PROTOCOLS

Single tickets cannot be refunded, but may be exchanged. Ticket exchange may be subject to $8.00 fee per ticket.

All people booking Free25 and Artsworker tickets must be prepared to show valid photo ID with appropriate information.

The theatre reserves the right to refuse admission without refund and expel from the premises any person whose presence or conduct it deems objectionable.

All programs and artists are subject to change without notice.

All ticket pricing is subject to change.

Rush Ticket Policy

Rush tickets are available for some productions. Soulpepper and George Brown rush tickets are available to purchase at the Welcome Desk, 60 minutes prior to the performance. Subject to availability.

Group Discounts

Group discounts are available for some productions with a group of 10 or more. Please call the Box Office at 416.866.8666 for details.

Ticket Pickup

Please pick up your tickets at least 30 minutes prior to your performance, to give ample time to find parking, check your coat, and enjoy a beverage or snack at the Stage Door Cafe.

You will be required to provide proof of student or senior eligibility when you pick up your tickets. Acceptable forms of ID include driver's license, provincial identity card, passport, and international student identity card. Not all productions offer discounts at these levels. 

Latecomers

Latecomers will not be seated until there is a suitable break in the program and, for some performances, may not be admitted.

Recording & Electronic Devices

The use of cameras, video cameras or sound-recording devices of any kind is prohibited. Any person using an unauthorized recording device will be required to surrender or erase any recordings, photographic or digital images and may be asked to leave. No refunds will be issued.

Smoking

The building is a smoke and vaping free environment.

Etiquette

In consideration of other patrons please consider the following:

• Avoid unwrapping candies and cough drops during the performance.
• Avoid talking, coughing, humming, rustling programmes during the performance.
• Remain in your seat until the performance has completely ended and the house lights have been turned on.
• Turn off all cellular phones, alarm watches and beepers. If a patron has an emergency and must be contacted during a performance, they should contact Patron Services for assistance before the performance.

We Share the Air - Go Scent Free

Please refrain from wearing any scented personal products whenever you are attending performances at Soulpepper and George Brown Theatre School. Please keep in mind that our patrons’ and employees’ comfort and health can be compromised by the presence of scents in our environment that trigger the various symptoms associated with Multiple Chemical Sensitivities. 

Patron Conduct

We seek continually to provide a welcoming and comfortable environment for everyone, and pledges to treat all visitors with the utmost respect and dignity. We ask that visitors reciprocate the same in their treatment of our employees, artists, volunteers and other guests.  

With this in mind, discrimination or harassment of any kind, whether based on race, colour, national origin, religion, creed, gender identity, age, physical, mental or developmental disability, marital status, sexual orientation, political ideology or any other reason, will not be tolerated.

Soulpepper reserves the right to expel from the premises, any person who demonstrates violent, discriminatory, or harassing language and/or behavior; and to refuse admission to anyone who has violated these conditions during previous visits.

Children Attending Shows at the THEATRE

Most shows presented here contain mature subject matter, and viewer discretion is advised. Please note that children under the age of 15 will not be admitted into the theatre without an adult in attendance. 

All people entering a theatre must have a ticket, regardless of age. If your child is under 24 months, please pick up a babe in arms ticket from the Welcome Desk.