The Company is committed to providing a barrier-free environment for all stakeholders, including our patrons, employees, job applicants, artists, suppliers, volunteers, and any visitors who may enter our premises, access our information, or use our services. We respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations.
We are committed to providing excellent customer service and a respectful, welcoming, and inclusive environment to all individuals who use our goods and services. We strive to meet the needs of people with disabilities in a timely manner, and to do so by: a) preventing and removing barriers to accessibility, and b) meeting accessibility requirements set out in the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”) and Ontario Regulation 429/07 (the “Customer Service Standard”). To assist us in adhering to our commitment, the Company has developed and set out below our policies, practices and procedures for the provision of goods or services to people with disabilities (the “Policy”). The Policy is guided by the following principles prescribed by the Customer Service Standard:
The Company will communicate and provide goods and services in a manner that takes into account a person’s disabilities and needs, and respects the dignity and independence of people with disabilities;
The Company will provide integrated services to people with disabilities wherever possible and we will provide alternative measures to provide goods and services to people with disabilities where integration is not possible; and
The Company will provide equal opportunity to people with disabilities to obtain, use, and/or benefit from our goods or services.
This Policy applies to our employees and to any third parties providing goods and services on behalf of the Company and who may interact with the public or third parties. Any policy of the Centre that does not respect or promote the dignity and independence of people with disabilities will be modified or removed.